"When David broke his leg..."
Mr & Mrs Scott knew exactley what they wanted for their new extension as they'd been planning it for some time.
They'd done the rounds: Howdens, Wren, B&Q, Wickes, etc but not really getting anywhere. Mr Scott didn't think it very ethical to get someone to design their kitchen and then have someone else undercut the price. He wanted to work with someone who knew what they were doing. We listened to what they wanted, what they wanted to spend and then came up with a design and a quote - both of which were accepted.
Then, the worst that could happened, happened - David broke his leg so was out of action. Though all was not lost, we drafted in another excellent kitchen fitter to replace David's son Ben, who took over from David as Project Manager.